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U.S. dealership service reference

U.S. Dealership Service Statistics: 14 Figures for 2026

A practical, sourced reference for fixed operations leaders, automotive writers and anyone tracking the scale of dealership service activity in the United States.

Last updated October 9, 2026
The short version

Service remains one of the largest recurring dealership relationships.

Franchised dealerships wrote more than 136 million repair orders and generated nearly $83 billion in service and parts sales in the first half of 2026. Workforce data and the federal travel outlook both point to a service relationship that remains commercially important long after the vehicle sale.

Reported dealership activity

The scale of the dealership service opportunity

These are reported U.S. franchised light-vehicle dealership figures from NADA's 2026 mid-year data.

Service workforce

The people who keep the service lane moving

These national workforce figures show the scale of the technician role, including the employment outlook for the years ahead.

Road-use outlook

Vehicle travel is expected to keep rising

These figures are federal baseline projections, not reported dealership results. They show the travel outlook that shapes future maintenance, repair and service demand.

What these figures mean

More vehicle use makes the service relationship worth protecting.

Repair orders are not just transactions. They are recurring moments when a dealership can reinforce the value of returning for the next visit. That is why a retention program needs to work in the service lane, where the customer experience and the team workflow meet.

DriveIQ Rewards connects rewards, prepaid maintenance and targeted customer communication to help dealerships give customers a clearer reason to come back, without creating manual redemption work for advisors.

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Sources and citation

Use the source that fits the claim.

NADA Data 2026 Mid-Year Report

Published data on U.S. franchised light-vehicle dealers, vehicle sales, repair orders, and service and parts sales for the first half of 2026.

Open NADA Data 2026 Mid-Year Report ↗

U.S. Bureau of Labor Statistics

Employment, employer mix and projected job openings for automotive service technicians and mechanics.

Open the workforce outlook ↗

Federal Highway Administration, 2025 Vehicle Miles Traveled Forecasts

Federal baseline projections for U.S. vehicle miles traveled by vehicle class through 2053.

Open the FHWA forecast ↗

Suggested citation: DriveIQ Rewards, “U.S. Dealership Service Statistics: 14 Figures for 2026,” updated October 9, 2026. Cite the individual source linked with each figure when you need the underlying data.

Put retention to work

Make the next service visit easier to choose.

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